Jimmy John's

I actually go here quiet a bit.. or I did. I have the app and everything. Lately the service has been rude, the staff cusses and the food isn't even as ordered. For example, today 10/27/23 I came in for lunch and usually I get the box lunch with a #2 and it'll come with roast beef, mayo, cheese, lettuce, tomato. So I get back to my office after receiving very rude service my sub didn't have anything on the sub except one piece of roast beef and bread... NOT EVEN MAYO. I'm so confused. This used to be one of my go to places to eat. I will have to reevaluate.

Rudest customer service through the drive thru. I had to tell her I’m a rewards member and then she put it in and saw that I had an reward and acted like she didn’t even want to give me the free dessert I earned and she said “it’s just a dessert” and I told her that I wanted it. She acted like she didn’t want to give to me and that it was an inconvenience. I always say thank you when I go through the drive thru and she said nothing and just acted like she didn’t even want to be there…. Honestly don’t think the drive thru window is for her. Need someone up there with more personality and quite honestly some manners.

Skimpy meat portions. I have ordered the #17 Ultimate Porker from here 2x in a row, and it had virtually no meat on it for almost $11 for the sandwich. Supposedly this is one of the JJ Fav which according to their menu has DBL the meat of an original. If that's the case, there must be 1.5 slices of meat on the original. This seems to be limited to this location, because this a great sandwich at other locations. I don't care if this is what local Mgmt says this sandwich should be, or if the local employees just like making rip-off sandwiches, for $11 it's a joke. Jersey Mike's is right up the street and they don't have the skimpy portion problem there. I'm tempted to order this sandwich again compare it to their normal ham n cheese to see how much meat is on it, and show them both compared to Jersey Mike's. It would illustrate what a ridiculous difference there is.

I've now had 3 poor experiences at this location. The first time I went there the sandwich was okay, but when asked the girl at the register about their limited time sub she didn't even seem to know it existed and kept staring at the ground. Another guy answered my questions and was very nice. Went back next time and the same girl was at the counter and I waited a good 5-6 mins after the people in front of me ordered (they were her friends) before I could to the register. I was told the pick up order I put in 15 mins prior still wasn't ready...waited another 10 mins bc no one called name so I walked up to the counter and it had just been sitting there. No one informed me it was ready but I didn't want to keep asking over and over if it was ready yet. Now today, they deliver to my job. I put in the order over the phone because the website says they don't even deliver here even tho it's 1.5 miles away. She didn't get 2 toppings I requested, receipt said to cut in half and it wasn't cut in half. There was barely any lettuce and the ingredient portion sizes were completely off. Most underwhelming sandwich of my life. I worked at a jjs in Columbia for 4 years and it's really not that hard to make a damn sandwich the way people request it. Won't be going back.

Just went through drive thru. They had a very hard time hearing me but eventually got order right. Got home and one sub was correct and other wasn’t even close. Ordered a club, no mayo with dijon and hot peppers. Received a Turkey, no cheese, extra mayo, guacamole, and cucumbers. Hate mayo so couldn’t touch it. Receipt showed correct order. Didn’t appear to be anyone else in restaurant. Used to come here all the time but wrong orders happening at least 1/3 time over last year. Not sure what’s changed but it’s a mess.

I placed an order at 12:40pm. 2pm order was still not delivered. I called and asked to speak to the manager. The manager was rude and had very poor communication. When asked about my order and/or if anyone was going to notify me he said, "I can't do anything if I'm making food right?" and then he hung up on me. This location has the worst customer service, rude drivers, and consistent at messing up orders and delivering hours later. I will also be notifying corporate of this managers lack of customer service. I finally received my sandwich only to have the incorrect sandwich delivered.